Effective Date: July 4, 2026
At Motorbike Lovers, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our refund and return policy below.
30-Day Return Policy
We accept returns within 30 days of the delivery date for eligible items.
To qualify for a return, products must be:
- Unused and unworn
- In their original condition
- Returned with all original packaging, tags, manuals, and accessories
- Free from damage caused after delivery
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
For safety and hygiene reasons, the following items may not be eligible for return unless they arrive damaged or defective:
- Used helmets
- Worn riding gloves
- Protective gear showing signs of use
- Clearance or final sale items
- Gift cards
- Personalized or custom-made products
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- A damaged product
- A defective item
- The wrong item
- Missing products
Please contact us within 7 days of delivery.
To help us resolve your request quickly, include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
How to Start a Return
To request a return:
- Contact our customer support team.
- Provide your order number and reason for the return.
- Wait for return instructions before shipping the item.
- Package the item securely and send it to the return address provided.
Returns sent without prior authorization may experience processing delays.
Refund Processing
After we receive and inspect your returned item, we'll notify you of the outcome.
If approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 5–10 business days.
- Processing times may vary depending on your bank or payment provider.
Shipping Costs
Original shipping charges are generally non-refundable, unless:
- We shipped the wrong item.
- The item arrived damaged or defective.
- The return is due to our error.
Unless otherwise stated, customers are responsible for return shipping costs.
Exchanges
If you need a different size or received a defective item, please contact us.
Where available, we'll gladly assist with an exchange.
Order Cancellation
Orders may be cancelled before they enter processing.
Once an order has been processed or shipped, cancellation may no longer be possible.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times can vary.
- If you still need assistance, contact our support team.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@motorbikelovers.store
We're committed to providing a fair and transparent return process.
Important Notice
Motorbike Lovers reserves the right to refuse returns that do not comply with this policy or show signs of misuse, wear, damage, or unauthorized modification.